Menu

Frequently Asked Questions

Choosing your wedding photographer is big deal and often a significant investment too. As such, it’s so important that you acquire as much information about your wedding photographer as possible before booking. Feel free to ask questions that are not covered on their websites. Look through wedding galleries, engagement galleries and blogs. Email your wedding photographer and build a rapport. You may also want to check out reviews and testimonials. Whether you’re looking for wedding photographers in Essex or ones further afield, you’ll find the answers to many relevant questions below in our FAQ. If you’re a photographer you can find more specific information about us on our mentoring page.

General

Essex Suffolk wedding photographers, Sam and Louise photography

Where are you based?

At the moment we’re living in a town called Chigwell, which is in Essex. We’re just on the outskirts of London- sitting in Zone 4 of the central line. However, we cover weddings all over the country.

Do you usually meet in person with couples prior to booking? Can we meet you?

It’s not usual for us to meet with our couples in person prior to booking. We’re incredibly fortunate to receive around 350 enquiries a year for our wedding services, for weddings all over the country. The flip side to this however is that sadly, we just aren’t able to meet with every couple who would like to. Sometimes this is due to logistics and it not being practical to meet face to face. Sometimes it’s time constraints and conflicting schedules.  Because of this we try to put everything there possibly is to know about how we work on our website and blog. We’re very active on social media too so this is a great way to get to know us a little better, as well as our work.  We’re confident that if you like what you see and like what you’ve read about us, we’ll get along really well! If you do want to chat though we’re happy to skype (or facetime) with you.

We live in another part of the country, will it be a problem if we aren’t able to meet in person before the actual wedding?

Nope, no problem at all! As above really- as long as you love our work we’re pretty confident that we’ll get along just fine. We’re both very laid back and easy to work with. Besides, our style is all about the natural stuff, so you wont even know we’re there half the time!

Are you insured?

Most definitely! Up to the eyeballs! We have both indemnity and liability cover, as well as equipment insurance.

We're very private/teachers/military/police so we don’t want our photos posted online. Is this ok?

Of course. We work with lots of couples who for whatever reason don’t want (or can’t have) their photos published online. This is something we totally respect and we always ask you to confirm in advance what you’re happy with. If you’re uncomfortable with us sharing anything from your wedding at all- even down to things like not sharing any images with other couples interested in booking, or using images in our studio samples we can offer a non- disclosure agreement too. This means that we will never use any images from your wedding personally or professionally, nor will we share them with a third party on or offline.

What ifs

Essex Suffolk wedding photographers, Sam and Louise photography

What if you’re ill and can’t shoot our wedding?

Because there’s two of us, the likelihood that both of us will be struck down with an illness so debilitating that we’re physically unable to shoot, is thankfully, slim. However, if a situation arose where one (or both) of us were unable to shoot for whatever reason, we would endeavour to help you find a suitable replacement. We are part of several photography networks and have colleagues all over the country who we could call upon in an emergency. Rest assured though, we have a plan A, B and C just in case and it’d have to be pretty much life or death for us to not be there!

ARGH, what if it rains!?

Embrace it! The weather is one thing that unfortunately cannot be controlled, so regardless, go with the flow. We have oodles of experience shooting in wet weather and a bit of rain or wind has never ruined a wedding day yet! Besides, you can capture some incredible images in the rain- it’s surprising how often our couples actually want a bit of rain come the evening, just for the photo opportunities!

What if you’ve not worked at our venue before, will you visit it in advance?

Not usually, no. Photography is all about the light and using the light available. The quality and intensity of light varies hugely according to the time of day, weather conditions etc so you wont get a true picture of the shooting conditions until the day itself anyway. The “nice” places for pictures aren’t always quite so nice in glaring sunlight or if it’s pouring down with rain for example.
The truth is that a scout around in advance is totally pointless unless you’re going to be doing lots of posed, staged images and need to plan some kind of itinerary. This isn’t how we work at all so venue visits aren’t necessary or beneficial.  Thankfully, we have around 200 weddings worth of experience under our belt and can very quickly identify the best spots for photos, so we’re quite able to do this on the day itself.  The great thing about booking an experienced photographer is that they know good light and how to use it. That’s the key.

Coverage & Packages

Essex Suffolk wedding photographers, Sam and Louise photography

Are there any travel/misc costs associated with your wedding packages?

Our quotes are always fully inclusive. There will never be any additional fees due in addition to the quote we give at the time of enquiry- unless your plans change significantly. Destination wedding coverage is quoted on an individual basis and will be charged at our base rate + expenses.

Your pricing page says you charge £1650, why is our quote higher than this?

Our pricing page details our starting price. £1650 reflects the minimum fee that we charge for wedding day coverage- typically this would be for half day coverage for example. We list our starting price to help couples identify what their minimum spend with us would be before needing to get in touch.

How long will we have you for on the wedding day?

We appreciate that every wedding is different and wont always fit conveniently into a little 8 hour window. As such, we don’t work to a fixed number of hours. Instead we provide a framework if you like to give you an idea of when our coverage begins and ends. We generally arrive up to 3 hours prior to the ceremony and coverage continues throughout the day to a maximum of 9pm, unless extended coverage options are also booked. For most weddings this provides around 10 hours of coverage and renders 800+ images. Additional hours are available too though if you need them.

What about couples photos, do you still do those?

Yes we do! We feel it’s really important for you to step away from the celebrations for a little while and enjoy some time out together. We wont keep you for long- just a couple of minutes here or there. We wont pose you endlessly either or ask you to say cheese. We can off course offer guidance, but ultimately what we hope to do is create a very natural environment. An environment where conversation is still free flowing and the laughter is plentiful. We’ll take a few photos, tell some bad jokes, take it all in. We keep things as relaxed and natural as possible at all times.

Can we provide you with a list of must have photos?

Around a month before your wedding we’ll send over an interactive online questionnaire which asks for all key details about your wedding. This includes asking for a list of your must have family/group photos. If there’s anything else that’s really important to you that we may not otherwise know about, we ask you to let us know too.

Whilst it’s always nice to have an idea of the kind of thing you like for couples photos, we’ll never directly copy another photographers work or recreate someone else’s photo. We pride ourselves on delivering something unique and memorable to every couple, something that reflects their day and their personalities. It’s horrible to see our work being ripped off by others and it’s gutting for our couples to have their unique wedding memories copied- so we’ll never do it to anyone else. We would always advise totally ignoring lists like“101 wedding photos you MUST have” too as they’re always written by people who aren’t photographers, have never been photographers and have zero idea what they’re talking about, ha!

How many images will we receive? Will all of our images be edited?

A full day of coverage will typically provide around 800 final images. This however is unlimited. After the wedding we’ll go back through and cull to remove blinks/blurs/duplicates/images that didn’t quite work out and everything else will make it’s way to your gallery. All these final images will be edited to our signature style. We do not deliver unedited photos or RAW files.

Do you offer albums and engagement shoots?

Indeed, we do! We offer a range of add ons including albums, engagement shoots, additional hours and USB memory boxes. If there’s anything in particular that you’re interested in please just ask. Our albums are all professional standard albums, handmade in the UK and built to last a lifetime.

trio of photos of fine art wedding albums

Why dont you offer a USB as standard?

We began phasing out USBs early last year. This was initially prompted by feedback from previous couples. When we realised that we had not even looked at our own wedding USB in the entire 2 years we had been married, we asked our former couples for their input. The vast majority said the same. Most preferred the convenience of an online gallery. We strive to be as green as possible in our business so we try to minimise waste wherever possible. By not providing USBs in every package “just because” we are saving shedloads of waste. We have always been proud to be ahead of the trends and we are certain that soon a USBs for USBs sake will no longer be a thing.

Can you film our wedding too, or recommend someone who can?

We can definitely recommend some fantastic videographers if you’re looking. We can also recommend make up artists, cake makers, florists and a whole host of other suppliers! After 7 years of shooting weddings week in week out, you get to know who the good ones are.

After the wedding

Essex Suffolk wedding photographers, Sam and Louise photography

How will our photos be delivered?

Your photos will be delivered via online gallery. You’ll be emailed your personalised gallery link as soon as your photos are ready, making it easy to view and download your images on the go. You’ll also be able to share this link with family and friends. Images in your gallery are high resolution and un-watermarked.
We also offer USB memory boxes as an add on. These include a USB pre-loaded with your images and some goodies from us.  Albums and prints are also available.

How long will it take to receive our photos after the wedding?

We state up to 8 weeks in our contract as standard. It’s often much quicker than this though. No matter what the wait we promise they’ll be worth it! Quality over quickness is our motto.

Do we get copyright with our photos?

We give you full printing rights with your wedding photos. This means that you’re able to print, copy and share your images on an unlimited basis, yippee! The only thing you can’t do really is use the images commercially.

Costs & Booking

Essex Suffolk wedding photographers, Sam and Louise photography

Do you offer discounts for weekday or off peak bookings? Can you match another quote I’ve had?

Sorry, we don’t offer discounts or price matching. We’re incredibly fortunate to receive upwards of 350 enquiries a year and we typically only accept around 30-35 of these. This allows us to work consistently throughout the year with no “off peak” period.

Can you provide us with a quote for just one photographer/just a couple of hours coverage?

This isn’t something we offer usually, but it’s always worth popping us an email just incase. On rare occasions, we may be able to accommodate short coverage bookings or bookings with just one of us shooting. This would typically be for last minute or weekday weddings, weddings taking place very locally or if we’d be providing emergency cover when your previous photographer has fallen through.

We’d like to book, how!?

If you’d like to book at any stage, just pop us an email letting us know. We’ll then send you a link to our online booking system. This will allow you to complete your booking and secure your date with us online. You’ll be asked to complete a booking form, sign a contract and pay a date retainer fee to reserve your date. Our date retainer fee is £500. This is not an additional cost, it’s deducted from your total balance. Quotes are valid for 7 days but dates are not reserved until you’ve completed your paperwork and paid the date retainer fee. Unfortunately we cannot reserve or pencil in dates without the above.

For photographers & creatives

Essex Suffolk wedding photographers, Sam and Louise photography

Do you offer training, workshops or mentoring?

Workshops aren’t something that we currently offer, but we are more than happy to discuss training and mentoring with you if it’s something you’re interested in. Mentoring is for photographers and creative professionals with an interest in wedding photography. Training is one on one and focuses on a specific area of your work and skill set, for example, using off camera flash. You can find more information on our mentoring page. Or feel free to send us an email. Our email address is hello@samandlouise.co.uk

What preset(s) or filters do you use?

Pre-made presets and filters aren’t for us really! We don’t buy ready made presets at all. For editing we prefer to use custom presets that we’ve created ourselves. We are constantly fine tuning and adjusting our presets and rarely use the exact same thing from one wedding to the next. Each photo is individually adjusted by hand, which we feel is super important.

What cameras/lenses do you use?

Canon 5D MK III bodies and a series of Sigma art/ Canon prime lenses are our go to gear. We also have a couple of Canon zooms in the kit bag, but we prefer a prime! We’re currently giving the MK IV a whirl and are still trying to decide whether it’s for us or not.

Are you looking for a second shooter/assistant/associate/intern?

As we work as a duo already, we’re pretty much always covered for the above. It’s always great to know you’re out there though, so if you’re local feel free to drop us a line.

Hey! Let's meet up!

It’s always great to build relationships with other photographers. If we met in person with everyone who asked, every time we were asked though, we’d never have time for our couples (or our work!) If you’re interested in meeting in a professional capacity (to ask questions about how we work, how we edit, how we got that shot etc) you may be interested in mentoring.

Just want to say hi, or chat non photography stuff? Then feel free to drop us an email or add us on Facebook. We’re especially interested in connecting with other duos around the same price bracket as us.